The Pivot Conference – Ticket Terms and Conditions
Last updated: 17 July 2026
1. The Organiser
These terms govern the purchase and use of tickets for The Pivot Conference.
The organiser is
The Bridge Network Global Ltd, trading as The Pivot Conference
Company number: 13064625
Registered in: England and Wales
Registered office: 20–22 Wenlock Road, London, England, N1 7GU
Ticket enquiries: info@thepivotconference.com
“Organiser”, “we”, “us” and “our” refer to the organisation identified above.
2. The Event
Event: The Pivot Conference
Date: 29 September 2026
Opening and closing times: To be confirmed
Venue: Imperial College London. The confirmed campus, building, room and arrival instructions will be published on the event website or Eventbrite listing and communicated to ticket holders before the event.
The latest event information will be published on our website, on the Eventbrite listing or communicated directly to ticket holders.
3. Application of These Terms
These terms apply when a person:
- purchases a ticket;
- receives a transferred or complimentary ticket;
- registers as an attendee; or
- uses a ticket to enter the event.
The person placing an order must ensure that every attendee for whom they purchase a ticket is aware of these terms.
4. Forming the Contract
A ticket order is an offer to purchase admission to the event.
The contract is formed when:
- payment has been accepted; and
- a confirmation or valid ticket has been issued.
An automated acknowledgement that an order has been received does not necessarily constitute acceptance where payment remains subject to verification.
We may reject or cancel an order before entry when:
- payment fails;
- information provided is materially inaccurate;
- fraud or unauthorised use is reasonably suspected;
- the ticket was obtained from an unauthorised source;
- a published ticket limit was breached; or
- acceptance would breach applicable laws or venue requirements.
Where we cancel a valid order for reasons unrelated to the purchaser’s breach, amounts paid for that order will be refunded.
5. Prices, Taxes and Charges
The ticket price and any mandatory charges will be displayed before purchase.
The final Eventbrite checkout page will identify, where applicable, the following:
- the ticket price;
- VAT or other taxes;
- mandatory booking or processing fees;
- optional extras; and
- the total amount payable.
No optional payment or product will be added through a pre-selected option.
6. Payment
Ticket orders and payments will be processed through Eventbrite and any payment-processing partners used by Eventbrite.
The purchaser must have authority to use the selected payment method.
Where a payment is reversed, charged back or shown to be unauthorised, we may cancel the related ticket after making reasonable enquiries.
7. Ticket Delivery
Tickets may be provided:
- by email;
- through an Eventbrite account;
- through the Eventbrite mobile application; or
- by another method stated during purchase.
The purchaser is responsible for:
- providing an accurate email address;
- checking the booking confirmation;
- keeping the ticket secure; and
- contacting us promptly if the ticket is not received.
A ticket may only be used once.
8. No General Cooling-Off Right
Tickets relate to a leisure event taking place on a specific date. The ordinary 14-day cancellation right that applies to many online purchases generally does not apply to this type of booking.
This does not remove any rights arising where:
- the event is cancelled;
- the event is materially changed;
- the contracted service is not provided with reasonable care and skill; or
- a refund is otherwise required by law.
9. Attendee Cancellations
Unless a different refund entitlement is clearly stated on the Eventbrite listing at the time of purchase, tickets are not refundable merely because the attendee:
- changes their mind;
- is no longer available;
- misses the event;
- arrives late;
- experiences personal travel disruption;
- books the wrong ticket; or
- no longer wishes to attend.
This clause does not limit statutory rights or any specific refund promise made during purchase. Any refund request must be submitted through Eventbrite, where that option is available, or by emailing info@thepivotconference.com.
10. Ticket Transfers
Unless a ticket is expressly described as non-transferable, a purchaser may request a name transfer before the event through Eventbrite, where enabled, or by contacting us.
A transfer is subject to:
- the ticket not having been used;
- any eligibility requirement continuing to be satisfied;
- accurate replacement-attendee information being provided;
- the transfer not forming part of commercial resale; and
- completion of any reasonable administrative process.
Any applicable administration charge will be disclosed before the transfer is completed.
11. Resale
Tickets must not be
- resold for commercial profit;
- sold through an unauthorised resale platform;
- used in an unauthorised competition or promotion;
- bundled with another product for profit;
- duplicated; or
- offered in a misleading or fraudulent manner.
We may cancel a ticket obtained or resold in material breach of this clause.
12. Complimentary and Restricted Tickets
Complimentary, media, speaker, partner, student or otherwise restricted tickets may be:
- non-transferable;
- subject to eligibility evidence;
- subject to separate conditions; and
- withdrawn if issued on the basis of materially inaccurate information.
Any restriction will be communicated before or when the ticket is issued.
13. Programme Changes
Conference programmes may change.
We may make reasonable changes to:
- speakers;
- moderators;
- session times;
- session titles;
- running order;
- room allocations;
- event partners;
- programme content; and
- supporting activities.
The appearance of an individual speaker or the delivery of a particular session is not guaranteed unless it was expressly presented as an essential term of the ticket.
A change to one speaker or session will not normally constitute a material change to the event as a whole.
14. Material Changes
A material change is a change that substantially alters the overall nature of the event purchased.
This may include:
- changing the event to a different date;
- moving it to a substantially different geographical area;
- changing an in-person event entirely to an online event; or
- making a substantial reduction to the principal advertised programme.
Where we make a material change, affected ticket holders will be offered an appropriate remedy, which may include:
- accepting the change;
- transferring the ticket; or
- requesting a refund within a stated period.
15. Postponement
If the event is postponed, tickets will remain valid for the replacement date.
Ticket holders who cannot attend the replacement date will be entitled to request a refund during the reasonable period stated in the postponement notice.
Failure to request a refund within that stated period may be treated as acceptance of the replacement date, provided the deadline and consequence were communicated clearly.
16. Cancellation by the Organiser
If the event is cancelled and is not rescheduled, we will refund:
- the ticket price paid; and
- mandatory booking fees paid directly to and retained by us, where applicable.
Optional products or services that are not supplied will also be refunded.
Refunds will normally be issued to the original payment method. Nothing in these terms limits any wider refund entitlement required by law.
17. Travel and Other Expenses
Attendees are responsible for arranging travel, accommodation, childcare and other personal requirements.
We recommend using flexible or refundable bookings where possible.
We will not ordinarily reimburse consequential expenses arising from a cancellation, postponement or change, except where such liability cannot lawfully be excluded or where the loss results from our breach and was reasonably foreseeable.
18. Admission
Admission is subject to:
- presentation of a valid ticket;
- compliance with venue rules;
- security procedures;
- any stated age or eligibility requirement; and
- compliance with the Event Code of Conduct.
We may request reasonable identification or evidence of eligibility for a restricted ticket.
19. Age Requirements
Any age restriction will be stated on the Eventbrite listing, the event website or the ticket itself before purchase.
Attendees must comply with any age, supervision or identification requirement imposed by the venue or stated for a particular ticket category.
20. Security and Prohibited Items
The venue or organiser may conduct reasonable security and bag checks.
Prohibited items may include:
- weapons;
- illegal substances;
- dangerous items;
- unauthorised professional recording equipment;
- items prohibited by the venue; and
- anything reasonably considered a safety risk.
A person who refuses a reasonable security instruction may be denied entry.
21. Conduct
Everyone attending must comply with the Event Code of Conduct.
We may warn or remove a person who:
- behaves violently, abusively or threateningly;
- harasses or discriminates against another person;
- seriously disrupts the event;
- appears dangerously intoxicated;
- creates a safety risk;
- breaches venue rules; or
- refuses a reasonable instruction.
Where removal results from the attendee’s own serious misconduct, no refund will normally be provided, subject to applicable law.
22. Accessibility and Reasonable Adjustments
We are committed to considering reasonable adjustments for disabled attendees.
Requests should be sent to info@thepivotconference.com as early as possible.
We will consider each request fairly, taking account of:
- the attendee’s needs;
- venue facilities;
- available notice
- safety requirements; and
- What is reasonable in the circumstances.
Further information may also be provided in our Accessibility Statement or on the Eventbrite listing.
23. Photography, Filming and Recording
Official photography, video, livestreaming and audio recording may take place throughout the event.
Attendees may appear incidentally in:
- crowd scenes;
- audience footage;
- venue photography;
- livestreams;
- networking footage; and
- background imagery.
Conference recordings may be used for:
- event reporting;
- social media;
- promotional materials;
- future conference marketing;
- educational content;
- partner reporting; and
- organisational archives.
Attendees who do not wish to appear in identifiable close-up photography or filming should contact info@thepivotconference.com before the event or notify the registration team on arrival.
We will take reasonable steps to respect such requests but cannot guarantee exclusion from all wide-angle, live or incidental footage.
Arranged interviews or deliberately featured testimonials may require a separate release or consent.
24. Attendee Recording
Attendees may take reasonable personal photographs unless:
- the speaker or organiser prohibits recording;
- another person objects to being photographed directly;
- the activity disrupts a session;
- intellectual-property or confidentiality restrictions apply; or
- The venue prohibits it.
Unauthorised commercial filming, livestreaming or full-session recording is prohibited.
25. Intellectual Property
Conference materials, branding, presentations, recordings and other content may be protected by intellectual-property rights.
Purchasing a ticket does not transfer ownership of that content.
Attendees may not reproduce, sell or commercially distribute conference content without the relevant rights-holder’s permission.
26. Personal Property
Attendees remain responsible for their property.
We are not responsible for loss, theft or damage unless caused by our negligence or where liability cannot lawfully be excluded.
Lost property will be handled under the venue’s procedures.
27. Liability
Nothing in these terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of statutory rights that cannot be excluded; or
- any other liability that cannot lawfully be excluded.
Subject to those exceptions, we are not responsible for losses that:
- were not reasonably foreseeable;
- result from the attendee’s own act or omission; or
- arise from circumstances outside our reasonable control.
These terms do not affect mandatory consumer rights.
28. Personal Information
Personal information will be handled in accordance with our Privacy Notice.
Eventbrite and any payment-processing providers may also process personal information under their own privacy notices and terms.
29. Complaints
Complaints should be sent to info@thepivotconference.com.
Please include:
- your name;
- booking reference;
- contact information;
- the issue; and
- the outcome requested.
We aim to acknowledge a complaint within five working days and provide a substantive response within 20 working days, where reasonably possible.
30. Governing Law
These terms are governed by the laws of England and Wales.
A consumer may also have mandatory rights in the part of the United Kingdom or another jurisdiction in which they live.