Privacy Policy
Last updated: 17 July 2026
1. About this Privacy Policy
This Privacy Policy explains how The Bridge Network Global Ltd, trading as The Pivot Conference, collects, uses, stores and shares personal information when you visit our website, contact us, purchase or receive a ticket, attend an event, apply to speak, work with us as a sponsor, partner, supplier or contractor, or otherwise interact with The Pivot Conference.
This policy is intended to provide the privacy information required under the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018. It should be read together with our Cookie Policy, Ticket Terms and any additional privacy information shown when we collect information from you.
2. Who We Are
The organisation responsible for deciding how and why your personal information is used is:
The Bridge Network Global Ltd, trading as The Pivot Conference
Company number: 13064625
Registered in: England and Wales
Registered office: 20–22 Wenlock Road, London, England, N1 7GU
Privacy enquiries: info@thepivotconference.com
In data protection law, we are normally the “controller” of the personal information described in this policy. Some external platforms, including Eventbrite, may also act as a controller for information they collect and use for their own purposes under their own privacy terms.
3. Scope of this Policy
This policy applies to personal information processed through:
- the Pivot Conference website;
- Eventbrite ticket registration and attendee management connected with our events;
- contact, enquiry, registration, application and partnership forms;
- email, telephone, video call and other correspondence;
- speaker, sponsor, partner, supplier, contractor and volunteer relationships;
- event attendance, check-in, photography, filming and feedback;
- our official social media accounts and digital campaigns; and
- other services operated by or on behalf of the Pivot Conference.
External websites, services and platforms have their own privacy policies. We are not responsible for how an independent third party uses personal information outside the activities it performs for us.
4. Personal Information We May Collect
The information we collect depends on how you interact with us. It may include the following categories.
| Category | Examples |
|---|---|
| Identity information | Name, title, preferred name, age or age confirmation where required, photograph, biography and identity or eligibility evidence where reasonably necessary. |
| Contact information | Email address, telephone number, postal address, organisation, job title and social media or professional profile details. |
| Ticket and registration information | Event selected, ticket type, booking reference, order status, attendee answers, check-in status, transfer or refund information and communications about the booking. |
| Payment and transaction information | Amounts paid, currency, invoice details, refund status and transaction references. Full payment card details are generally processed by Eventbrite or its payment partners rather than stored by us. |
| Event participation information | Attendance, sessions or activities selected, feedback, survey responses, questions, networking preferences and records of communications with the event team. |
| Accessibility and dietary information | Information you choose to provide about accessibility requirements, allergies, dietary needs or reasonable adjustments. Some of this may be health information and therefore special category data. |
| Speaker, partner and supplier information | Applications, proposals, biography, headshots, presentation materials, organisation details, contracts, insurance information, invoices, bank details and delivery records. |
| Marketing preferences | Newsletter choices, campaign engagement, event interests, unsubscribe requests and suppression records. |
| Website and device information | IP address, browser, device, operating system, approximate location, referring page, pages viewed, dates and times, security events and cookie or consent choices. |
| Photography and recordings | Photographs, video, audio, livestream footage, interviews, testimonials and presentation recordings captured at or in connection with the event. |
| Social media information | Public profile details, comments, messages, mentions and interactions with our official accounts. |
| Correspondence and complaints | Messages, call notes, attachments, complaint details, requested outcomes and our responses. |
| Legal and security information | Information needed to prevent fraud, protect attendees and systems, investigate incidents, establish legal claims or comply with lawful requests. |
5. How We Collect Personal Information
We may collect information:
- directly from you when you contact us, complete a form, purchase or receive a ticket, attend the event, submit an application, enter into an agreement or communicate with us;
- from the person or organisation that purchases a ticket, registers you, nominates you, introduces you or provides your details as a representative;
- from Eventbrite and other platforms used to manage bookings, communications, forms or event delivery;
- automatically through website logs, cookies and similar technologies, subject to the choices described in our Cookie Policy;
- from our venue, event contractors, security providers or production team where necessary for event operations or safety;
- from public professional sources such as company websites, professional networking profiles and social media, where it is reasonable and lawful to use that information; and
- from sponsors, partners, speakers, suppliers and professional advisers where they are authorised to provide it.
Where someone provides personal information about another person, they should ensure they are authorised to do so and should make this policy available to that person.
6. Why We Use Personal Information and Our Lawful Bases
We must have a lawful basis for each use of personal information. The bases that are most likely to apply are contract, legal obligation, legitimate interests, consent and, in rare emergencies, vital interests.
| Purpose | Information normally involved | Lawful basis |
|---|---|---|
| Provide ticketing and event admission | Identity, contact, ticket, transaction and attendance information. | Contract; steps requested before entering a contract; legitimate interests for complimentary or third-party registrations. |
| Process payments, refunds and invoices | Identity, contact, transaction, invoice and limited payment information. | Contract; legal obligation; legitimate interests in financial administration and fraud prevention. |
| Send essential event communications | Contact, ticket and event participation information. | Contract and legitimate interests. These operational messages are not optional marketing. |
| Respond to enquiries and provide support | Identity, contact, correspondence and booking information. | Steps requested before a contract; contract; legitimate interests in responding and keeping appropriate records. |
| Manage speakers, sponsors, partners, suppliers, contractors and volunteers | Contact, professional, application, contract, finance and delivery information. | Contract; steps before a contract; legal obligation; legitimate interests in selecting and managing event relationships. |
| Provide accessibility and safety support | Contact, ticket, accessibility, dietary and incident information. | Contract, legitimate interests, legal obligation and, where special category data is involved, an appropriate Article 9 condition such as explicit consent. |
| Operate, secure and improve the website and event | Website, device, security, feedback and operational information. | Legitimate interests in security, service improvement and event administration; consent for non-essential cookies where required. |
| Prevent fraud, misuse and security incidents | Account, transaction, device, correspondence and incident information. | Legitimate interests; legal obligation; establishment, exercise or defence of legal claims where relevant. |
| Send newsletters and promotional communications | Contact details, interests, marketing choices and engagement information. | Consent where required; in limited circumstances legitimate interests or the electronic-marketing soft opt-in where all legal conditions are met. |
| Promote and document the event | Photography, recordings, professional details, testimonials and event participation. | Legitimate interests for proportionate event reporting, promotion and archival use; consent or a separate release for deliberately featured interviews or testimonials where appropriate. |
| Comply with legal and regulatory requirements | Transaction, identity, correspondence, rights-request and legal information. | Legal obligation; legitimate interests in demonstrating compliance and protecting legal rights. |
| Establish, exercise or defend legal claims | Information relevant to a dispute, complaint, incident or claim. | Legitimate interests and, where relevant, legal claims conditions under data protection law. |
Our legitimate interests include operating and promoting a professional conference, communicating with interested people and business contacts, protecting attendees and systems, maintaining accurate records, improving services and protecting our legal rights. We consider whether these interests are necessary and balanced against the rights and expectations of the individuals concerned.
7. Information Required to Provide Services
Some information is necessary to complete a booking, issue a ticket, provide event admission, process a refund, enter into an agreement or meet a legal requirement. Where requested information is mandatory, we will normally indicate this at the point of collection.
If required information is not provided, we may be unable to complete the relevant booking, application, contract, adjustment or request.
8. Special Category Information
Special category information receives additional protection under data protection law. For an event, this may include health information connected with accessibility, allergies, dietary requirements or emergency support, and information revealing racial or ethnic origin, religion or other protected characteristics if voluntarily provided in an application or diversity-monitoring context.
We will only request or use this information where it is relevant and proportionate. In addition to an Article 6 lawful basis, we will identify an applicable Article 9 condition. This will commonly be explicit consent where you voluntarily provide information so that we can arrange an adjustment, although another condition may apply in a genuine emergency, for legal claims or where required by law.
Please do not provide sensitive information that is not relevant to your request.
9. Eventbrite Ticketing
Tickets for The Pivot Conference are purchased and managed through Eventbrite. When you use Eventbrite, Eventbrite collects information under its own Privacy Policy and platform terms. Eventbrite may provide us with attendee and order information needed to administer the event, communicate essential information, manage admission, respond to support requests and meet legal obligations.
Depending on the processing activity, Eventbrite may act as our service provider and may also use certain information as an independent controller for its own platform, security, legal and business purposes.
We generally do not receive or store full payment card details processed through Eventbrite. Payment information is handled by Eventbrite and its payment-processing partners.
You should review Eventbrite’s privacy information before completing a purchase: Eventbrite Privacy Policy.
10. Essential Event Communications
If you register for or purchase a ticket, we may send messages necessary to manage the booking and event. These may include confirmation, ticket delivery, venue and arrival information, safety instructions, accessibility communications, timetable changes, postponement or cancellation notices, and post-event service messages.
You cannot normally opt out of essential messages while retaining an active booking because they are required to provide the event service. This does not mean that you have agreed to receive unrelated marketing.
11. Marketing Communications
We may send news about The Pivot Conference, future events, content, speaker announcements, opportunities and related services where we have an appropriate legal basis.
Where consent is required, marketing consent will be requested through a clear positive choice and will be kept separate from accepting contractual terms. We will not treat silence, inactivity or a pre-ticked box as consent.
You may unsubscribe at any time by using the link in a marketing email or by contacting info@thepivotconference.com. We may retain a minimal suppression record so that we can respect the opt-out.
Unsubscribing from marketing will not stop essential messages about a ticket, active application, contract or event you are involved in.
12. Cookies, Analytics and Advertising
The website may use strictly necessary cookies and, with the required consent, functional, analytics, embedded-content and marketing technologies.
Non-essential analytics, advertising pixels and embedded technologies will be controlled through the cookie-consent mechanism where consent is legally required.
Further information, including the technologies in use, their providers, purposes and durations, should be published in our Cookie Policy. You can change optional cookie choices using the Cookie Settings link in the website footer.
13. Photography, Filming and Audio Recording
Official photography, filming, livestreaming and audio recording may take place at The Pivot Conference. Attendees may appear incidentally in audience footage, wide-angle photographs, networking scenes and background imagery.
We may use proportionate event imagery and recordings for event reporting, social media, publicity, future event promotion, educational content, partner reporting and organisational archives. Our usual lawful basis for general event coverage is legitimate interests, taking account of attendees’ reasonable expectations and privacy rights.
Where a person is deliberately featured in an interview, testimonial or promotional production, we may provide additional information and request consent or a separate release where appropriate.
A person who does not wish to appear in identifiable close-up coverage should contact info@thepivotconference.com before the event or speak to the registration team on arrival. We will take reasonable steps to respect the request, but we cannot guarantee exclusion from all crowd, incidental or live footage.
14. Who We May Share Information With
We may disclose personal information where necessary to:
- Eventbrite and its payment, communication, security and platform service providers;
- our website host, WordPress and website support providers; form providers; email systems; cloud storage; and CRM or project-management providers;
- Imperial College London and relevant venue, access, registration, security, catering, production, photography, audiovisual and event-delivery contractors;
- speakers, moderators, sponsors and partners where information is necessary for an agreed activity and the sharing is lawful;
- accountants, insurers, banks, auditors, solicitors and other professional advisers;
- government bodies, regulators, courts, law-enforcement authorities or emergency services where required or lawfully requested;
- a purchaser, investor or adviser involved in a genuine business reorganisation, subject to appropriate confidentiality and legal safeguards; and
- other parties where you have asked us to share information or have given valid consent.
We do not sell personal information.
We will not provide attendee contact lists to sponsors or partners for their own direct marketing unless attendees have been clearly informed and an appropriate lawful basis applies, such as valid consent.
15. International Transfers
Some service providers may store information in, or allow access from, countries outside the United Kingdom. This may include global technology, cloud, ticketing, email, analytics and social media providers.
Where we are responsible for a restricted transfer, we will take steps required by UK data protection law. Depending on the destination and provider, this may include relying on UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful transfer mechanism. We may also carry out an assessment of the protections available in the destination country where required.
You may contact us for further information about the safeguards relevant to a particular transfer.
16. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, security, complaint and claims requirements. The period varies according to the type of information and our relationship with you.
| Information | Retention approach |
|---|---|
| Ticket, order, refund and financial records | Kept for the period needed to administer the event and normally for the applicable accounting, tax and legal-record period. Company financial records may need to be retained for up to six years from the end of the relevant financial year, or longer where legally required. |
| General enquiries and support correspondence | Kept until the enquiry is resolved and then for a reasonable period based on whether further contact, a complaint or a legal issue is likely. |
| Attendee operational records | Kept through the event and for a reasonable post-event period needed for support, reconciliation, reporting, complaints and legal claims. |
| Accessibility, dietary and health-related information | Kept only as long as necessary to arrange the adjustment, manage event safety and address any related incident or complaint, then securely deleted or anonymised unless a longer period is legally justified. |
| Marketing records | Kept while the relationship or consent remains active. If you unsubscribe or object, we may retain minimal information on a suppression list for as long as needed to ensure we do not contact you again. |
| Speaker, sponsor, partner, contractor and supplier records | Kept for the duration of the relationship and afterwards for the period needed for accounting, contractual, intellectual-property and legal purposes. |
| Website logs and security information | Kept for a limited period determined by security, hosting and incident-investigation needs. |
| Cookie and analytics information | Kept for the periods stated in the Cookie Policy and the relevant provider settings. |
| Photographs and recordings | Kept while they remain relevant for the stated reporting, promotional, educational or archival purpose, subject to periodic review and valid objections. |
| Complaints, rights requests and legal claims | Kept for the time needed to resolve the matter, demonstrate compliance and protect legal rights, including any applicable limitation period. |
When information is no longer required, we will delete it, anonymise it or securely place it beyond ordinary use, subject to technical backup cycles and legal requirements.
17. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, accidental loss and destruction. Measures may include access controls, role-based permissions, secure accounts, password and authentication controls, encrypted connections, backups, supplier checks, staff instructions and incident procedures.
No internet transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe information connected with The Pivot Conference has been compromised.
18. Your Data Protection Rights
Depending on the circumstances and lawful basis, you may have the right to:
- be informed about how your personal information is used;
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to processing based on legitimate interests;
- object at any time to the use of your personal information for direct marketing;
- receive certain information in a structured, commonly used and machine-readable format and ask for it to be transferred where the data-portability right applies;
- withdraw consent at any time where processing is based on consent, without affecting processing carried out before withdrawal; and
- Raise a concern with the Information Commissioner’s Office.
These rights are not all absolute and may be subject to legal exemptions. We may need to request reasonable information to verify your identity and protect personal information from unauthorised disclosure.
We will respond without undue delay and normally within one calendar month. In legally permitted cases, the response period may be extended for a complex request or multiple requests, and we will explain this where required.
To exercise a right, email info@thepivotconference.com.
19. Automated Decisions and Profiling
We do not currently intend to make decisions about individuals based solely on automated processing where the decision produces legal effects or similarly significant effects.
We may use limited analytics or advertising audience tools, with the required consent, to understand website use or measure campaigns. If this changes in a way that requires additional information or safeguards, we will update this policy and provide appropriate notice.
20. Children’s Information
The website and conference are aimed primarily at adult and professional audiences. We do not knowingly collect personal information from a child where it is not appropriate to do so.
Where an under-18 attendee is permitted and information is needed for registration, supervision or safety, we will seek to collect only what is necessary and provide appropriate information to the attendee and responsible adult. Any age or supervision rule will be stated in the ticket information or event terms.
21. Third-Party Links and Social Media
The website may link to Eventbrite, social media services, video platforms, maps, partner websites and other external services. Following a link or interacting with an external service may allow that provider to collect information under its own privacy and cookie terms.
Our social media pages are also subject to the terms and privacy practices of the relevant platform. Information posted publicly may be visible to other users.
22. Complaints
Please contact us first if you have a concern about our use of your personal information. We will investigate and aim to resolve the issue fairly.
You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
The ICO may recommend that you raise the matter with us before submitting a complaint.
23. Changes to This Policy
We may update this policy when our website, event operations, providers, legal requirements or data-handling practices change. The latest version will be published on this page with a revised “last updated” date.
Where a change is significant and we have an appropriate way to contact affected individuals, we may provide an additional notice.
24. Contact Us
Questions, rights requests or concerns about personal information should be sent to:
The Bridge Network Global Ltd, trading as The Pivot Conference
Company number: 13064625
20–22 Wenlock Road
London
England
N1 7GU
Email: info@thepivotconference.com